Welcome pack
We take great pride in sharing our beautiful holiday park with guests throughout the year and can’t wait to welcome you.
Hello and welcome to Pinewoods
Welcome to Pinewoods, part of the Holkham estate situated on the North Norfolk coast. We are delighted that you have chosen to hire a holiday home with us and hope you enjoy a fabulous and memorable stay.
The following pages provide instructions on how to use the appliances within your holiday accommodation safely and important information regarding health and safety, emergencies and our flood risk advice. Please take a few minutes to read through this information.
We are proud to hold The David Bellamy Gold Conservation Award since 2000 for our continuing commitment to protecting and enhancing Britain’s natural environment. We hope that you can help us continue this. You may not have realised this but Norfolk is one of the driest areas of the UK, so although your comfort is our priority, your support is appreciated to help us conserve water. Gas and electricity are both included within the price of your holiday, similarly we ask that try not to waste energy. You will find a general waste bin bag, recycling waste bag and a glass waste bag within your accommodation. Please use these to split your waste and dispose of them in the appropriate bin found in the external refuse areas marked on the park map provided to you.
Families, dogs and wildlife are all part of what makes Pinewoods special and unique. Help us to look after the landscape and wildlife by disposing of waste in the bins provided, guarding against fire and using footpaths and cycle ways responsibly.
The park is located adjacent to the Holkham National Nature Reserve which covers about 3706 hectares from Wells-next-the-Sea to Burnham Overy and comprises a number of rare and precious habitats including salt marsh, sand dunes, pine woodland, beach and grazing marsh. It is renowned for biodiversity and home to thousands of species, many of which are rare. Please respect nesting birds, seals and other wildlife along your walks as disturbance is one of the biggest problems affecting their wellbeing. Although the nature reserve welcomes visitors, you will see signage which indicates where you are asked not to go in order to protect and conserve sensitive habitats and species.
If you are a dog owner then please keep your dogs on leads when on the park and also within wildlife nesting areas. Please clear up after your dog and place the bags in the dog disposal bins. Complimentary dog bags are provided on the main walks into the pinewoods and the beach.
If there is anything we can help you with, please do not hesitate to call our Reception and Holiday Sales Team on 01328 710439. Our Reception is open from 9am to 5pm daily. Outside these hours our Security Team, Dardan Security, will be available in the Security Office near Reception, their contact number is 07941 019782.
We do hope that you have a very enjoyable holiday with us at Pinewoods and we look forward to welcoming you back in the future.
Best wishes
Darren Williams
General Manager, Pinewoods
About Pinewoods
Pinewoods has been welcoming holidaymakers for over 60 years. As an integral part of the wider Holkham estate, we are lucky to have an amazing location, in an Area of Outstanding Natural Beauty on the north Norfolk coast and adjacent to the Holkham National Nature Reserve. This special place has a range of environmental designations including being identified as a Site of Special Scientific Interest.
A bit of history
The North Norfolk coast is an intimate blend of part wilderness, part working landscape. Centuries ago the tidal creeks were large enough to allow ships to load cargo from a staithe at Holkham Village. From 1639 a series of embankments were constructed by landowners, including the Coke family of Holkham. By the time the Wells embankment was completed in 1859 by the 2nd Earl of Leicester, 800ha of saltmarsh had been converted to agricultural use. In the late 19th century, the 3rd Earl of Leicester planted pine trees on the dunes, creating a protective shelter-belt.
Caring for our environment
At Pinewoods we strive to protect this unique, fragile and special area. On the Spoonbill Drift Touring Park the long grass encourages wildflowers, birds, reptiles and insects to flourish. The toilet blocks have living roofs which absorb rainwater, provide insulation and create a habitat for wildlife. Inside, there’s low energy and automatic lighting, energy efficient hand dryers and ventilation, water efficient pressure taps, cisterns and urinals. Explore the park and find cladded buildings, solar panels, a nature trail, bug hotels, and more!
A special location
Our site nestles behind pine-topped sand dunes and the historic port of Wells-next-the-Sea. The spectacular landscape designates the Norfolk Coast as an Area of Outstanding Natural Beauty (AONB) and we support the ‘AONB dark skies’ by keeping lighting on the park to a minimum. We benefit from having guardianship of a Site of Special Scientific Interest (SSSI) in the centre of the park, Abrahams Bosom, attracting a range of wildlife. There is a largely unknown boardwalk which provides an exciting way to experience this nationally important location.
About Holkham
Pinewoods is an integral part of the wider Holkham Estate. Well-known for the beach and Holkham National Nature Reserve, you can also visit Holkham Hall and Park to enjoy the sweeping landscape and a wonderful range of attractions.
Holiday home need to knows…
Reception
01328 710439
Security (out of hours)
07941 019782
Check In
Arrival depending on grade is 2pm or 4pm. Please check your booking confirmation.
Check Out
Departure is 10am for all grades. Late departures available subject to availability for an additional charge, ask reception for details.
Smoke and Carbon Monoxide Alarms
Your holiday home is fitted with both a smoke alarm and carbon monoxide alarm for your safety. If either alarm gives a continuous tone you must evacuate immediately and contact Reception or Security.
If cooking accidentally sets the smoke alarm off, press the button in the middle of the alarm to quieten it for a short period. The alarm will then issue several beeps and return to its normal operation.
If either alarm is making short beeps, we will need to replace the batteries or the whole alarm. Please let us know via Reception or Security and we’ll sort this out for you.
Central Heating
Please use the dial on the thermostat to control the temperature. This is found either in the lounge, hallway or master bedroom. To help save energy please do not have the heating on and windows open at the same time!
Gas Supply
You’ll see that your holiday home has a twin gas cylinder supply and an automatic changeover valve. There is no need for you to touch this, in fact we ask you to please not touch! Our team will check your gas regularly and change it when necessary so there is always gas available for your use. If you have any issues please let Reception or Security know.
Fire
The north Norfolk weather can be rather bracing, but you can get cosy by the fire in your lounge area.
Electric Fires – The main switch for this is either nearby on the wall or in the cupboard. You can turn the fire on and off using the remote control but be aware that there is just one heat setting and the temperature cannot be changed.
Gas Fires – Switch on by pushing in the ignition dial and twisting it anti-clockwise. You should then feel a slight resistance. Twist the knob through this as this is what will cause the ignition. Repeat around 2 or 3 times. When the flame ignites, hold the dial in for 5-10 seconds. Then twist dial anti-clockwise to the desired heat setting. To turn off, twist the dial clockwise to the off position.
Cooker
Gas Hob – This is a normal domestic type and works in the same way. The ignition button is on the wall nearby and ensure this is switched on before you turn a selected knob anti-clockwise to the low flame position and hold in.
Press the ignition button then turn the knob to the desired heat. To turn off the burner turn the control knob fully clockwise.
Grill – Use the same procedure as the hob to light the grill. Ensure the grill door is kept open when in use.
Glass Cover – if your cooker has a glass cover, please make sure this is fully in the open position when trying to light the hob, oven or grill.
Outside Light
You’ll find the light switch next to the main light switch at the front door. Please turn off the light when not in use, and always turn off overnight, to save energy and to stop it annoying your neighbours!
Barbecues
Due to the high fire risk, disposable barbecues are not permitted. Properly constructed barbecues are permitted, but please stay safe by ensuring it is not sitting directly on the ground, it is away from anything flammable and ensuring that it is completely extinguished and cooled down before moving when you’ve finished.
Dogs
We welcome your four-legged friends and hope that they enjoy their holiday at Pinewoods too! A few house rules though – please keep your dog off all furniture and beds, do not leave them alone in your holiday home, and please ensure they are kept on a lead at all times when out on the park. We also have a dog walking area for you to enjoy, just to the south of Abraham’s Bosom Lake – just check the map for directions. We have designated dog waste bins located throughout the park and along the coastal path.
Waste
As part of WONDER – our estate wide sustainability and conservation action plan, we are taking great strides to reduce the amount of waste we all send to landfill and incineration, and in doing so vastly increasing recycling rates. Please ensure you separate your recycling from general waste and place in the appropriate bin in the refuse area.
Wi-Fi
Our local area is still catching up with provision of broadband and our system is not yet quite as good as we’d all like it to be! You can use our Wi-Fi for web browsing/emails/social media etc but to be fair and ensure that everyone has access to the service, we are sorry that streaming is not permitted.
Within your holiday home there is a white Wi-Fi booster by the TV, with the access code and login number on it. If you’re having trouble connecting to the booster, we suggest that you pull the black wire out of the back of the box, let it switch off completely for 5-10 minutes before plugging it back in. Alternatively, there is the park Wi-Fi: device setting – Pinewoods Holiday Park, password – pinewoods (all lower case and no spaces.)
We aim to offer an uninterrupted service but sometimes, due to factors beyond our control, reliability can be affected particularly during peak periods. For further information please refer to the Wi-Fi terms and conditions or call Reception or Security.
Shop
Our on-site shop is well-stocked with essential provisions, treats, snacks, cold-drinks and beers, wines and spirits
Open daily from April to October
School holidays and bank holidays (peak season): Sunday, Tuesday, Wednesday & Thursday. 9am–5pm
Monday, Friday and Saturday. 9am-8pm
Off peak season: Tuesday, Wednesday, Thursday & Sunday. 9am–4pm
Monday, Friday & Saturday. 9am–5pm
Launderette
Our launderettes have both washers and dryers and are open from 8am to 8pm. Last wash is at 7pm. Tokens can be bought at Reception for £3.50 each.
Children’s Play Area
Opening times vary due to the time of year. Somewhere safe to let off steam; our safely enclosed on-site play area is designed for children under 16 years of age.
The Lake
Once open to the sea, Abraham’s Bosom is now a unique enclosed brackish water lagoon in the centre of the park and situated in a Site of Special Scientific Interest. This area is a haven for wildlife and many species flourish here. We’d really recommend exploring here – just take the boardwalk accessed from the west of the lake.
At Pinewoods, our aim is to deliver high quality customer service to ensure that you fully enjoy your stay with us. We focus on providing high standards throughout the Park. We also appreciate and welcome any feedback on how we can improve any part of your holiday.
In event of any concern, please report details to Reception or Security as soon as possible, to enable us to resolve any problems for you.
Touring need to knows…
Reception
01328 710439
Security (out of hours)
07941 019782
If you are able to use your own facilities in your unit, please do so as much as possible as this will help us manage demand and queuing.
Our usual key cards will not be required to access communal areas in the facility blocks.
When using the facilities, we allow a maximum of 6 people in the toilet/shower facilities at any one time. Please use the indicator outside the doors to the ladies and gents to indicate how many people are currently in the block. Sanitiser is provided to use before and after touching the indicator.
There should be a maximum of 1 family group in the washing up facilities at any one time.
Our cleaning team will be cleaning the facility blocks regularly between 6am- 6pm.
Toilet blocks will be closed to enable a deeper clean to take place, please use the alternative block.
If you will need access to the accessible or family facilities during your stay please advise Reception in advance so your key card can be programmed accordingly as these facilities will be kept locked.
Children under 12 should not use the facility blocks without an adult. Children over this age should be reminded about social distancing and using sanitizer before using any shared facilities.
Arrival and departure times
Please help us by arriving no earlier than 1pm and vacate your pitch by 11am on the day of departure as usual.
Checking-in procedure
We will send a map two days prior to your arrival.
Check-in will take place at Reception during our opening hours. Outside of these hours our Security team will be available and based in the Security office located near Reception. Please have your map ready for arrival to minimise the paperwork handed to you. The map contains key safety information and our park rules which you will need for your stay. If you have an issues or queries please contact Reception or Security on 01328 710439 or 07941 019782.
Barbecues
Due to the high fire risk, disposable barbecues are not permitted. Properly constructed gas barbecues are permitted, but please stay safe by ensuring it is not sitting directly on the ground, it is away from anything flammable and ensuring that it is completely extinguished and cooled down before moving when you’ve finished.
Dogs
We welcome your four-legged friends and hope that they enjoy their holiday at Pinewoods too! A few house rules though – please do not leave them alone in your tourer or motorhome and please ensure they are kept on a lead at all times when out on the park. We also have a dog walking area for you to enjoy, just to the south of Abraham’s Bosom Lake – just check the map for directions. We have designated dog waste bins located throughout the park and along the coastal path.
Waste
As part of WONDER – our estate wide sustainability and conservation action plan, we are taking great strides to reduce the amount of waste we all send to landfill and incineration, and in doing so vastly increasing recycling rates. Please ensure you separate your recycling from general waste and place in the appropriate bin in the refuse area.
Wi-Fi
Our local area is still catching up with provision of broadband and our system is not yet quite as good as we’d all like it to be! You can use our Wi-Fi for web browsing/emails/social media etc but to be fair and ensure that everyone has access to the service, we are sorry that streaming is not permitted and download limits apply.
Login – Pinewoods Holiday Park
Password – pinewoods
Shop
Our on-site shop is well-stocked with essential provisions, treats, snacks, cold-drinks and beers, wines and spirits
Open daily from April to October
School holidays and bank holidays (peak season): 9am–5pm
Off peak season: Tuesdays, Wednesdays, Thursdays & Sundays. 9am–4pm
Mondays, Fridays & Saturdays. 9am–5pm
Launderette
Our launderettes have both washers and dryers and are open from 8am to 8pm. Last wash is at 7pm. Tokens can be bought at Reception for £3.50 each.
Wells Beach Bus
There is a regular shuttle bus operating on Beach Road. The stops are located at either end of the road and bus times are displayed there. The bus does not stop at Pinewoods, but when disembarking at Wells Beach, you can enter Pinewoods via the car park entrance. Please ask an attendant for directions if you need them.
Children’s Play Area
Opening times vary due to the time of year. Somewhere safe to let off steam; our safely enclosed on-site play area is designed for children under 16 years of age.
The Lake
Once open to the sea, Abraham’s Bosom is now a unique enclosed brackish water lagoon in the centre of the park and situated in a Site of Special Scientific Interest. This area is a haven for wildlife and many species flourish here. We’d really recommend exploring here – just take the boardwalk accessed from the west of the lake.
At Pinewoods, our aim is to deliver high quality customer service to ensure that you fully enjoy your stay with us. We focus on providing high standards throughout the Park. We also appreciate and welcome any feedback on how we can improve any part of your holiday.
In event of any concern, please report details to Reception or Security as soon as possible, to enable us to resolve any problems for you.
Other helpful information…
We are encouraging all our guests to join us on our sustainability journey as part of the Holkham Estate’s sustainability and conservation agenda, which is called WONDER. Click here to see a film introducing how we, and the wider estate, will do things better, and we are planning lots of initiatives at Pinewoods which we will share with you.
This is not new for us – with our fragile, natural surroundings, conservation has been an essential part of what we do for many years. Since 1997 we have been the proud holders of the David Bellamy Conservation Gold Award. And we also achieved the David Bellamy award for being a Honey Bee Friendly park. In 2021 we are proud to have applied for the Green Tourism award scheme. This scheme is designed to encourage people to visit natural areas and minimise the impacts of tourism on the environment.
You too have a very important role to play on this sustainability journey – here are some tips on how you can help.
Conserving Energy
Reduce energy by switching off lights and electrical appliances when not in use and closing the windows if heating is on.
Give the car a rest
Leave the car behind, if only for one day. Instead of driving into Wells, you can enjoy the breath-taking 15-minute walk along the beach bank. There are many other beautiful local walks around this part of the Norfolk coast. One of our favourites is the leisurely stroll along Wells beach to nearby Holkham beach and then turning south into Holkham Park.
If you are feeling a bit more energetic, you can hire a bike from Holkham’s Cycle Hire Centre or Wells Bike Hire and explore the surrounding area which includes the Sustrans National Cycle Route 1.
To explore further afield, our local bus service runs along the coast from King’s Lynn and Hunstanton to Sheringham and stops at Wells Quay. For bus times see traveline.info
Reduce waste
Please sort your waste into recyclable and non-recyclable waste and put in the right bin in the refuse area. The bins are clearly labelled.
Be water wise
Turn off the water whilst brushing your teeth or shaving, don’t run the dishwasher or washing machine until it’s full, try to take shorter showers.
Respect nature
Help us to look after the landscape and wildlife by not littering, picking up after your dog, guarding against fire, being responsible with BBQs and using footpaths and cycle ways responsibly.
With its row of pretty beach huts, Wells beach is one of the most iconic in the country. At low water, you’ll find mile upon mile of sands and shallow channels to enjoy. When the tide comes in, the beach is transformed into a harbour, with the channel suddenly busy with visiting yachts, fishing boats setting out for the day or returning with their catch, local small boats going out to fish as well as clouds of small sailing boats racing or cruising within the channel.
At the eastern edge of the beach is Wells RNLI lifeboat station which houses both an all-weather lifeboat and a small, fast inshore lifeboat. A brand-new boathouse is currently being built to house a new lifeboat, and we are enjoying watching this build unfold.
For all visitors’ safety, the beach is watched during the peak season by RNLI lifeguards and by volunteers at the Coastwatch lookout. If you fancy a swim, an area in front of the main beach away from moving boats is marked off by yellow buoys and clearly identified on the maps on the way to the beach.
For safety, always remember to check tide times and be sure to return to the beach-side of the main channel when the warning siren sounds or around four hours before high water. Please see signs and other notices posted at the beach entrance for more information. Click here for a detailed map and information produced by the RNLI about tidal safety at Wells.
Please note that dogs are not permitted on the first 200 yards of beach from the main entrance and need to be kept on a lead in other areas. Please check the signs as you come onto the beach. Keep your dog under close supervision and control and clean up after your dog using the many dog waste bins provided in the car park and along the track in the pinewoods.
Eating, Shopping And Local Services
Pubs And Restaurants
Whether you fancy sampling some delicious local produce or are more in the mood for some hearty pub nosh, there is plenty to suit all tastes in Wells and nearby. Please be aware that everywhere can get very busy at times and we would always recommend phoning ahead to book a table.
Wells-next-the-Sea
Bang in Wells 01328 712149
Sands Restaurant 01328 710534
The Bowling Green Inn 01328 710100
The Crown Hotel 01328 710209
The Edinburgh Inn 01328 710120
The Globe Inn 01328 710206
The Golden Fleece 01328 710650
Wells Crab House 01328 710456
Holkham Village
The Victoria Inn 01328 711008
Stiffkey
The Red Lion 01328 830552
Walsingham
Black Lion Hotel 01328 820235
Victorious Bistro 01328 820921
Wighton
The Carpenters Arms 01328 807080
Warham
The Three Horseshoes 01328 710547
Burnham Market
No. Twenty9 Bar & Restaurant 01328 738498
Socius 01328 738307
The Hoste 01328 738777
The Nelson Country Inn 01328 738321
Takeaways In Wells-next-the-Sea
Pizza
The Golden Fleece 01328 710650
Chinese
Fortune House 01328 711655
Fish & Chips
French’s Fish Shop 01328 710396
Platten’s Fish and Chips 01328 711249
Supermarkets And Food Shops
Independent food shops on Staithe Street, Wells-next-the-Sea
Howell’s Bakery 01328 713060
Arthur Howell Butcher 01328 710228
Wells Delicatessen 01328 710214
Wells Fishmongers 01328 712127
Country Garden Greengrocer 01328 710846
Leftley’s of Wells 01328 710327
Co-op Supermarket 01328 713006
Petrol Station
Gulf – 24 hours, Polka Road, Wells-next-the-Sea. Card payments only.
Taxis
Elite Travel, Wells-next-the-Sea 01328 821812
Cars To Go, Walsingham 01328 854171
Burnham Market Taxis, Burnham Market 01328 730580
Tiny’s Taxis, Fakenham 01328 888888
Evacuate the caravan and ensure all people in your party are accounted for.
Call the emergency services (Fire Brigade) on 999 immediately and inform them that LPG vessels are on the premises and people are in danger.
Give them your area and pitch number, for example Avocet 92 at Pinewoods, NR23 1DR.
The gas supply should be turned off, if practical and safe to do so.
Please sound the alarm which can be found at fire points around the Park. Fire points contain fire extinguishers and their locations are marked on the park maps in a red circle.
Adjacent static or touring caravans/motorcaravans must be evacuated and people instructed to stay in a safe place.
If you have a tourer, please do not attempt to hook up your caravan and tow away, you should evacuate the area on foot.
Do not attempt to return to the caravan to collect any valuables.
After you have called the Fire Brigade, telephone Pinewoods Reception 01328 710 439 (9am- 5pm) or
Pinewoods Security Mobile 07941 019782 (5pm- 9am)
In the event of a non-emergency please call:
101- police
Or see above for our security and reception numbers.
All Holiday Home users and Touring and Motorhome customers and their guests are required to comply with our park rules. The person named as the hirer is responsible for ensuring that your party and any visitors understand and adhere to these rules and all safety, emergency and evacuation procedures. The Management reserves the right to refuse admission to the park or any part thereof or to require the removal from the park of any person(s) who may have contravened these rules.
All Holiday Home customers and their guests should be aware of flood risk (inundation by the sea), fire risk and comply with all safety, emergency and evacuation procedures. These can be found here (PDF).
Between Monday and Friday, caravan holiday homes are delivered and sited. For your own safety, please proceed with caution when caravans are being moved and follow advice from banksmen/signs on alternative routes.
The caravan holiday home must not be used for sleeping a number of persons greater than the capacity of the Holiday Home as stipulated in your booking or your Licence Agreement.
Any fixed ventilation in the holiday home must not be obstructed, blocked over or replaced by closable type vents.
Refuse must not be left or deposited outside your holiday home. Please use the refuse and recycling bins provided and as directed.
No fuels or combustible materials other than LPG may be stored on the park. All gas bottles must be located OUTSIDE the holiday home in a secure upright position.
The lighting of fires is not permitted on any areas of Pinewoods Holiday Park, the beach car park, the pine woods, the dunes, beach and foreshore.
Properly constructed non-disposable barbecues may be used on the park providing they are used in a safe manner. Disposable BBQs may NOT be used on the park.
The use of firearms, air guns, fireworks, paper lanterns or similar is not permitted on any areas of the park, beach car park, pine woods or beach.
The use of engine driven generators is not permitted.
Due to our location, we operate a “dark skies” policy to comply with planning permissions and to minimise light pollution. For your safety, please use a torch.
You must not park more than one car at your holiday home except where parking areas are provided by the roadside. You should park at the door side of your holiday home. Car passes are available from Reception and must be displayed on the windscreen of all vehicles brought onto the park by holiday home guests.
Vehicles should only be driven on the park to gain access to and from your holiday home and must only be driven by licensed drivers. Unless you need to do so because you or one of your guests has limited mobility, you must not drive cars around the park for any purpose, such as visiting other locations on the park.
All cars, bicycles, dinghies and boats etc and their contents are brought to and used on the park at their owner’s risk.
Boats and dinghies must be stored in the boat park. A fee is payable.
Vehicle speed must not exceed 10mph and pedestrians and cyclists must be given priority. Any guests who persistently break this speed limit will not be allowed to drive on the park and may be requested to leave the park.
Drivers must adhere to the same driving standards as required by law.
No commercial vehicles are permitted on the park.
The servicing/repairing or washing of cars on the park is prohibited.
Children are the responsibility of their parents or guardians at all times. No games may be played in the vicinity of the holiday home and ball and other games are permitted only in the areas set aside for recreation. Kites must not be flown on the park.
Dogs (other than any breeds subject to the Dangerous Dogs Act 1991) are allowed at Pinewoods Holiday Park (where permitted in hired holiday home). In hired units, dogs are not allowed on seating or beds. No other animals or pets are allowed on the park
Any dog you bring must be supervised by and under the control of you, or a responsible adult in your party, at all times. This means you may not leave your dog unsupervised in the holiday home or anywhere on the park at any time. Nor may you leave any dog under the supervision of any person under 18.
Dogs must be kept on a short lead at all times. They must not be allowed to foul the areas around holiday homes. In the event of your dog fouling please clean up after it. Your dog’s behaviour must not cause any nuisance, undue noise or disturbance. Holiday home guests who break these rules may be refused permission to bring their dogs to the park.
All dogs must be kept under control on the National Nature Reserve and beach. You must ensure that your dog does not go into any fenced area on the beach, the dunes, the pinewoods or beside any of the Holkham car parks. Note that dogs will need to be on leads in some areas and at certain times of the year.
All portable canvas windbreaks must be taken down each night.
The digging of holes, soakaways or drainage ditches is prohibited. Please do not allow your children to dig up earth or sand on the park.
Noise should be kept to the minimum between the hours of 11.00pm and 9.00am with absolute quiet between 12 midnight and 8.00am. Any antisocial behaviour should be reported to Security.
Guests to the park must not cause a nuisance or annoyance, nor allow other people using their holiday home to cause a nuisance or annoyance to any other person(s) using the park. Any person causing such a nuisance or annoyance could be asked to leave the Park.
We reserve the right to terminate a holiday without compensation where unreasonable behaviour of the holiday party, their guests and/or their dogs might impair the enjoyment or comfort of other guests.
Holiday Homes must be vacated by 9am on the day of departure.
We expect that the holiday home is left at the end of your holiday in the same condition as when you arrived. Please report any damage, shortages or breakages to Reception as soon as possible. If a holiday home is found in an unreasonable state at the end of a hire, we may claim repair costs and not accept a repeat booking. We define this as a state that requires “specialist cleaning” or “replacement of furniture/upholstery or carpet due to damage”.
If we feel your behaviour is illegal, offensive, disruptive or inappropriate we will ask you to leave the park.
All customers are required to comply with current government rules in relation to managing viruses.
Please telephone Reception or Security if you have symptoms that require you to self-isolate and be tested.
All customers are required to comply with the terms and conditions of your booking.
Park Management reserves the right to amend or add to the park rules at any time.